Zoom’s new acquisition, Solvyy, is a conversation AI for customer support. Solvyy detects what customers need and helps them resolve their issues anywhere across web, mobile, or social – then route them to the right support channel or agent as needed.
Solvvy’s Next-Gen Chatbot and Customer Support Automation serve clients such as Seat Geek, Turo, Kickstarter, Zenefits, and more.
Capabilities:
Answers: Understands customer intent and provides immediate resolutions, eliminating the need to contact support agents
Workflows: Automates organization challenges and expends customer tasks, saving time for support teams, while enabling self-service for customers
Journeys: Connects to your support channels to ensure conversations are seamless
Insights: Equips powerful analytics to identify strategic opportunities to improve support
About UCC Networks
UCC Networks is a leading provider of unified communications and contact center solutions, tailored for business, financial, government, healthcare, retail, and international industries. Certified in multiple UCaaS and CCaaS partner programs, UCC Networks simplifies calling, messaging, meetings, and the customer journey experience. UCC Networks also offers multiple financial options, including leasing. Contact us for more information.
