As a leading provider of unified communications and contact center solutions, UCC Networks offers a wide range of Microsoft Teams Voice options.

As customers review calling functionalities with Microsoft Teams, Direct Routing is, and may be the most thorough, option to PSTN enable Microsoft Teams.

Below are the (3) Direct Routing options for Microsoft Teams:

Native MS Direct Routing:
  • Tend to be MS Gold Partners
  • Examples: SCB Global, CallTower, TeligentIP
  • MS Gold Partner & CSP (Communications Service Provider)
  • Hosted and Integrated into Azure
  • Easy Admin Interface
  • Redundancy Options
UCaaS Native Direct Routing:
  • Loads a proprietary client within MS Teams
  • Examples: Dialpad, 8×8, Zoom
  • Uses own carrier network
  • Offers extended feature set
  • Built-in Redundancy
  • Higher SLA
  • Can mix and Match
  • Different techniques:
    • Native
    • Plug-In
    • Softphone Cross Launch
On-Premise Direct Routing:
  • Tend to be customer-owned, certified SBC’s
  • Examples: Ribbon, AudioCodes, Oracle SBC,
  • Deployments options include Self-Install or SOW as Professional Services
  • User customer’s existing PSTN Voice Carrier

Schedule a meeting with a Microsoft Teams specialist and get a free Proof of Concept.

About UCC Networks

UCC Networks is a leading provider of unified communications and contact center solutions, tailored for business, financial, government, healthcare, retail, and international industries. Certified in multiple UCaaS and CCaaS partner programs, UCC Networks simplifies calling, messaging, meetings, and the customer journey experience. UCC Networks also offers multiple financial options, including leasing. Contact us for more information.

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